Frequently asked questions

Patient Watch is a simple online diary for collecting how patients feel over time (patient-reported outcome measures, or PROMs). Clinicians use it for everyday follow-up. Pharma, medical device companies and research partners use it for clinical studies, registries, real-world evidence and regulated post-market follow-up - without asking clinics to run a heavy separate trial system.

Clinicians and clinics who need reliable outcome tracking; and pharma, medical device companies and research partners running studies, registries, real-world evidence programmes or post-market follow-up.

We set up reusable templates so clinicians can quickly add patients to the right pathway. Each template covers the treatment or procedure, which questionnaires to use, and when patients should answer. Patients get SMS and email reminders and fill in short forms. Clinicians review diaries in the web app. Study or programme teams can track progress and export summaries.

A library of validated clinical questionnaires (for example Oxford Knee and Hip scores, KOOS for knee osteoarthritis, WOMAC for joint symptoms, EQ-5D-5L for general health-related quality of life, QuickDASH for arm function, VISA scores for tendons, pain scales, adverse-event and satisfaction forms, and more). Questionnaires are included free - you pay for the platform, not per form. Browse the forms library on our website. Need something else? We can add it.

Yes. Under EU MDR (European Union Medical Device Regulation), manufacturers often need ongoing clinical follow-up after a device is on the market (post-market clinical follow-up, or PMCF). We help you collect the right questionnaires on the right schedule, with reminders and exports. Your regulatory writers still interpret the data and write the dossier - we focus on getting solid patient data in.

For clinicians: Free (5 new diaries per billing period), Starter (£30/month for 20), and Pro (£50/month for 50, with CSV export and analytics). Paid plans have a 60-day money-back guarantee if patients do not engage. Larger manufacturer programmes are quoted separately - see our pricing and enterprise pages.

Yes. It started at Royal Surrey so musculoskeletal (MSK) radiology and orthopaedics could track joint injection outcomes together. That meant it was built for and with clinicians - and needed watertight cyber security and privacy from day one.

Yes. PMCF means post-market clinical follow-up - the ongoing clinical data collection many manufacturers need under the EU MDR (European Union Medical Device Regulation) after a device is on the market. We configure schedules, questionnaires, consent where needed and adverse-event capture around your follow-up plan, with an audit trail of who did what and when so the record stands up to review.

Yes. RWE means real-world evidence - outcome data from everyday care, not only from a traditional trial. Patient diaries and validated questionnaires give you longitudinal results you can use for publications and quality improvement, and the same story helps sales and marketing: local, clinician-trusted outcomes that show how your product or pathway performs in practice.

Not one single registry. We build many custom programmes - product-linked or pathway-specific - tailored for pharma, medtech, researchers and clinicians. Each one can look and feel like a lightweight registry for your cohort, without forcing everyone onto the same national-style dataset.

We host on Supabase in the UK (London) for standard UK deployments, with encryption in transit and at rest, role-based access, and secure sign-in. We support NHS-style information governance and local data protection impact assessments (DPIAs) where needed. See our Security and Data security pages for more detail.

We do not sell directly identifiable patient data. Where the law and contracts allow, anonymised or aggregated summaries may be used for audit, research or post-market work. Full detail is in our Privacy Policy.

Yes. Patient Watch Ltd, ICO reference ZB489383.

Supabase for the database, sign-in and storage; Knock for notification workflows; Twilio for SMS. See our Subprocessors page for the full list.

We remind patients when an entry is due, using the contacts they gave at sign-up. SMS messages avoid sensitive clinical detail. Patients can opt out of push, SMS or email in settings. We cannot guarantee the right person opens every message - check contact details at invite.

Yes, by channel in their settings. Turning them off may mean fewer completed forms; you can still send a manual reminder when needed.

Start with our Data Processing Agreement, organisation data governance page, and the other documents under Legal.

Create a template once, then invite from Patients → New diary. Patients scan a QR code or accept an email invite, set up an account, and add a phone number for SMS reminders. They stay in Pending until they finish sign-up.

Most of the effort is the first template. After that, invites are a few clicks, reminders run automatically, and the patient list shows who is on track or overdue. Paid plans include a secretary or admin seat.

It works in a normal phone or computer browser. They open a link, answer a short form, and submit. Most entries take a few minutes. Missed ones stay on their diary home page to catch up later.

Automated SMS and email reminders, clear due cards on the diary, and a button for you to send a manual nudge. Patients can turn channels off in settings. A clear explanation at invite still makes the biggest difference.

Yes. Many teams use diaries to decide who needs a review after an injection or procedure, instead of bringing everyone back by default. Scores and comments help spot who may need a call. How you redesign clinic time is up to you.

Not as a deep electronic patient record (EPR) integration today. You can print or save a PDF of a diary (and on Pro, download a CSV spreadsheet) to file in notes. That keeps setup fast. Deeper links are discussed for larger programmes.

Yes. Starter and Pro include a secretary or admin account. Roles control who can invite and view diaries in your team or organisation.

Most clinicians are fine after a short walkthrough: build a template, invite someone, open a diary. Help guides cover the rest, and we are around if you get stuck.

Both - hospital clinics, community pathways, or private practice - wherever you follow patients over time and your local rules allow it.

Scan the clinic QR code or click Yes in the invite email, create an account, and add your phone number for SMS reminders.

Use the email from your invite. Try forgot password, or ask your clinic to resend the invite.

Open your diary home page - overdue cards usually stay available so you can catch up.

No. For urgent care, contact your clinician or emergency services.

Sites use the same tools: questionnaire library, QR or email invite, reminders and dashboards. Your study or sponsor team can see recruitment and completion; who sees patient-level detail depends on the roles and agreements you set.

Yes, when configured. Patients can report problems through diary forms, and your programme can review them as part of post-market follow-up. Exact routing is set per study.

Studies support shared templates, labels, clinician invites and progress tracking. Consent can be built into the programme (including other languages where licensed). Exports help you check completion against your plan.

No. We handle capture, reminders, monitoring and export-ready data. Analysis plans, medical writing and submissions stay with your partners - we work alongside them.